Servers

MSP Topics

Need Topics, SOPs, Policies, Diagrams, Compliance?

  • Technician Tier Descriptions

  • Agreement Types

  • Process Creation

  • Ticket Creation

  • Time Entry

  • Activities

  • Agreement Creation

  • Agreement Billing

  • Service Ticket Billing

  • Dispatch

  • Technician Responsibilities

  • Service Flow

  • On Call Procedure

  • SLA Requirements

  • Technical Procedures

  • Project Creation

  • Client Onboarding

  • Client Offboarding

  • Configurations

  • Discovery

  • Metrics

  • SLA Performance

  • Average Ticket Age

  • Open Ticket Age

  • Tickets by Company

  • Past due Tickets

  • Closed Tickets

  • Tickets Not Acknowledged

  • Total Tickets per month

  • Solution Stack

  • HIPAA CE Documentation Guidebook (built for MSPs for instructions on maintaining client compliance documentation)

  • HIPAA Internal Compliance Guide

  • HIPAA Problem Booklet

  • All company required policy statements

  • Supporting processes for all policy statements

  • Support procedures if applicable to all policy statements

  • Supporting documents to support 3 Ps

  • Problem Management

  • Continual Service Improvement

  • Information Harvesting

  • Help Desk Incident Management

  • Internal Incident Management

  • Contingency Planning

  • Policy

  • Backup and Restore

  • EMO

  • Plan Testing and Revisions

  • Applications and Data Criticality

  • Planning Template

  • Emergency Mode Operations

  • Physical Security Issues

  • Cyber-Security Issues

  • Access Controls

  • Assigned Security Responsibilities

  • Audit Controls

  • Auto Logoff

  • Breach Notifications

  • Business Continuity Plan

  • Compliance Training

  • Device and Media Controls

  • Destruction Certifications

  • Reuse

  • Emergency Access

  • Firewall

  • Access Authorization

  • Forms

  • Disaster Recovery Site Information Sheet

  • Disaster Recovery Team Contact Information

  • Disaster Recovery Team Responsibilities

  • External Contact list

  • Incident Form

  • General Security Assessment

  • Incident Management

  • Forms

  • Reports

  • Information System Activity Reviews

  • Passwords

  • Password Management

  • Patching

  • Person or Entity Authentication

  • Physical Safeguards

  • Access Authorization

  • Facility Access Controls

  • Facility Security Plan

  • Access Control and Validation

  • Maintenance Records

  • Risk Assessments

  • Assessments

  • Policy

  • Risk and Vulnerability Logs

  • Risk Management

  • Sanctions

  • Servers and Local Computers

  • Team Assignments

  • Technical and Non-Technical Evaluations

  • Transmission Security

  • Vendor Compliance

  • Wireless

  • Wireless Access Authorization

  • Workforce

  • Information System Activity Review

  • Termination Process

  • Access Authorization

  • Applications and Data Criticality

  • User ID

  • Minimal Necessary Access

  • Workstation Access

And that's just the tip of the iceberg!