An important note for Managed Service Providers
I perform long or short term contracts for just about any industry. The majority of this website provides a description of services provided to anyone in need of professional quality documentation.
A large portion of work performed throughout the past 10 years has been project work for IT Managed Service Providers (MSPs). Because of that, a large part of business has been organizing and building service delivery libraries, implementing ITIL and ITSM frameworks, building pre and post-audit regulatory libraries, writing SOPs, policies, processes, staff training, Knowledge Management, Change Management, and more. The specific services listed here are built exclusively for MSPs.
Policies, Processes, and Procedures
End to End Incident Management
Library Audits and Gap Analysis
Help with IT Glue
So much more...
The world revolves around documentation! Please call to discuss your needs. It's a free call!
Most work can be done remotely!
David R. Cote