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An important note for Managed Service Providers

I perform long or short term contracts for just about any industry. The majority of this website provides a description of services provided to anyone in need of professional quality documentation.

A large portion of work performed throughout the past 10 years has been project work for IT Managed Service Providers (MSPs).  Because of that, a large part of business has been organizing and building service delivery libraries, implementing ITIL and ITSM frameworks, building pre and post-audit regulatory libraries, writing SOPs, policies, processes, staff training, Knowledge Management, Change Management, and more. The specific services listed here are built exclusively for MSPs.

Service Libraries

HIPAA Compliance


Policies, Processes, and Procedures


Risk Management

End to End Incident Management

Change Management

Problem Management

Knowledge Management



Library Audits and Gap Analysis

Help with IT Glue

So much more...

The world revolves around documentation!  Please call to discuss your needs.  It's a free call!

Most work can be done remotely!

David R. Cote

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