MSP, Compliance, and IT Documentation Solutions

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Topics Related to MSP and IT Organizations...​​​

Audit

• Pre Audit

• Post Audit

• Audit Readiness

• Documentation

• Policies

• Processes

• Procedures

• Lists

• Reports

Compliance

• Security Standards: General Rules

• Administrative Standards

• Physical Safeguards

• Technical Safeguards

• Organizational Requirements

• Policies, Procedures, and Documentation requirements

• Breach Definitions

• Notifications

• Law Enforcement Delay

• Administrative requirements and burden of proof

• Evidence Requirements

• HIPAA for BAs

• HIPAA for Healthcare Clients

• HIPAA for MSPs

• HIPAA Policy Guide

• Breach Training

• Business Associate Agreements

• Compliance Training

• Compliance as a Service

• NIST

• All State and Federal Regulatory compliance issues

• Compliance Update Monitoring

Knowledge Base

Operations

• Company Policy Guide

• Standard Operating Procedures

• Business Continuity

• Contingency Plan

• Emergency Mode Operations

• Incident Management

• Incident Response Plan

• Incident Report Template

• Risk Assessment

• Risk Mitigation

• Vendor Management

• Application and Data Criticality

• Contingency Plan

• Contingency Testing

• Emergency Mode Operations

• Disaster Recovery Team

Physical Security

Sales

• Pre- and Post-Discovery and Network Assessment

• Sales Process (New and Existing Clients)

Security

• Device & Media Controls

• Firewall

• Access Authorization

• Existing Security Measures related to Access Control

• User Identification

• Minimal Necessary Access

• System Access Authorization Form

• Workstation Access

• Workforce Authorization Process

• Security Standards - General Rules

• Information Security Incident Form

• General Security Assessment

• Person or Entity Authentication

• Assigned Security Responsibilities​​

Service Delivery

• Continual Service Improvement

• Dispatch Process

• Backup and Restore

• Employee Onboarding/Offboarding

• Escalation Process

• Change Management

• Knowledge Management

• New Client Custom Configurations

• New Client Onboarding

• New Client Profile

• Password Process

• Patch Process

• Problem Management

• End-to-End Process

• Access Controls and Validation

• Access Authorization

• Applications and Data Criticality

• Auto Logoff

• Backup and Restore

• Disaster Recovery Information Sheet

• Disaster Recovery Team Contact

• Passwords

• Patching​

Standard Operating Procedures

(SOPs)

• Finance SOPs

• Marketing SOPs

• Human Resource SOPs

• Termination SOP

• Sales SOPs

• Project SOPs

• Warehouse SOPs

• General Operations

• Job Descriptions & Responsibilities

• Sanctions